ATTENTION EARTHLING CUSTOMERS! Your satisfaction is more important than Zim’s mission to conquer Earth! Our shipping and returns protocols are designed with Irken efficiency to ensure your planetary gear arrives promptly and meets your invasion expectations.

SHIPPING PROTOCOL

ORDER PROCESSING TIME

Our Irken manufacturing drones require 1-2 Earth days to process your order before dispatch from our planetary headquarters.

TRANSPORTATION METHODS

STANDARD INVASION DELIVERY

  • Carrier: DHL or FedEx
  • Cost: $12.95
  • Delivery Time: 10-15 Earth days after dispatch
  • Recommended for urgent invasion needs

FREE PLANETARY TRANSPORT

  • Carrier: EMS
  • Cost: FREE for orders over $50
  • Delivery Time: 15-25 Earth days after dispatch
  • Perfect for non-essential invasion supplies

Note: Our delivery ships cannot reach some remote planetary regions and certain Asian sectors due to Irken navigation restrictions.

RETURNS & EXCHANGES PROTOCOL

MISSION PARAMETERS

You have 15 Earth days from delivery date to initiate returns or exchanges for qualified items. Your planetary gear must be in original condition: unworn, unwashed, with all tags attached, and in original packaging.

ALERT: NON-RETURNABLE ITEMS

Through analysis of our inventory, the following items cannot be returned due to their specialized nature:

  • Beauty Products (for planetary hygiene safety)
  • Blind Bags (the mystery cannot be un-solved!)
  • Earrings (for health and safety reasons)
  • Personalized or Custom Items
  • Items marked as “Final Sale”

RETURN & EXCHANGE PROCEDURE

STEP 1: INITIATE REQUEST

Transmit a return/exchange request to our customer service drones within 15 days of delivery. Use the template below or contact us directly at [email protected].

STEP 2: RECEIVE AUTHORIZATION

Our command center will respond within 2 Earth days with a Return Authorization Number and shipping instructions. DO NOT SEND ITEMS WITHOUT AUTHORIZATION – they may get lost in space!

STEP 3: PACKAGE AND SHIP

Include the original packing slip with your Return Authorization Number clearly written. Ship to our planetary headquarters:

Invader Zim Shop Returns Department
925 Rainy Day Drive
Boston, US 02110

STEP 4: PROCESSING

Once received, our Irken efficiency systems will process your return within 3-5 business days. You’ll receive a transmission confirming completion.

FINANCIAL REIMBURSEMENT PROTOCOL

REFUND TIMELINE

  • Credit Card Payments: 5-10 business days after processing
  • PayPal Payments: 3-5 business days after processing
  • Other Payment Methods (Visa, MasterCard, JCB): 5-10 business days after processing

Note: Original shipping costs are non-refundable. Return shipping costs are the responsibility of the Earthling customer, unless the item arrived defective or incorrect.

EXCHANGES

Prefer different invasion gear? Exchanges are processed once we receive your return. If the exchange item costs more, you’ll be charged the difference. If it costs less, you’ll receive a refund for the difference.

DEFECTIVE OR INCORRECT ITEMS

If your invasion gear arrived damaged or incorrect, contact us immediately! We’ll provide a prepaid shipping label and expedite your replacement faster than the Tallest can say “DOOM!”

QUESTIONS? CONTACT IRKEN COMMAND

Email: [email protected]

Planetary Headquarters: Invader Zim Shop, 925 Rainy Day Drive, Boston, US 02110

Website: cartoonteesale.com

OPERATE WITH IRKEN EFFICIENCY!

© Invader Zim Shop. All rights reserved.